Refund policy

UBIRDS — Return, Refund & Replacement Policy

Effective Date: 19 October 2026

At UBIRDS, we aim to deliver the correct products ordered by our customers. Please read our Return, Refund and Replacement Policy carefully before placing an order.

1. Eligible Reasons for Return or Replacement

A return, refund or replacement request may be accepted in the following circumstances:

• Wrong Product Delivered: You receive a product different from the product ordered.
• Wrong Colour Delivered: The delivered colour differs from the colour selected and confirmed in your order.
• Defective or Damaged Product: The product arrives damaged or defective, subject to applicable consumer protection laws.
• Product Not as Described: The product materially differs from its description or advertised specifications, subject to applicable law.

Where a claim is verified, UBIRDS will provide an appropriate remedy, such as a replacement, refund or another legally permissible resolution.

2. Non-Eligible Reasons for Return

Except where required by applicable law, we do not accept returns for:

• Change of mind after order confirmation.
• Incorrect phone model, device variant, size or product selected by the customer, where our product listing was accurate.
• Personal preference or dissatisfaction unrelated to a product defect, incorrect delivery or inaccurate description.
• Damage caused by misuse, improper installation, accidental damage or normal wear and tear after delivery.
• A product returned in place of the product originally supplied, where the discrepancy is verified.
• Requests involving fraudulent activity, deliberate misuse of the return process or false claims supported by evidence.

These exclusions do not limit any consumer rights available under applicable law.

3. Order Confirmation and Cancellation

Once an order is confirmed, cancellation or a change to the order may not be possible, particularly after dispatch.

Please check your phone model, product variant, colour, quantity, shipping address and contact details before confirming your purchase.

If you need to request cancellation before dispatch, contact our customer support team as soon as possible. We will consider the request according to the order’s processing status and applicable law.

4. Reporting a Wrong, Damaged or Defective Product

Please contact us within 48 hours of delivery to help us investigate and resolve the issue promptly.

Please provide:

• Your order number.
• A description of the issue.
• Clear photographs of the product and packaging.
• An unboxing video, if available.

An unboxing video can help verify a claim, but the absence of a video will not automatically disqualify an otherwise valid claim where applicable law requires consideration of other evidence.

Late reports may be more difficult to investigate. However, this reporting period does not remove any mandatory rights available under applicable law.

5. Return Conditions and Inspection

For an approved return, customers should keep the product, accessories, tags and original packaging, where available.

Do not use, modify, install or damage the product beyond what is reasonably necessary to inspect it.

UBIRDS may inspect returned goods and relevant dispatch records before approving a claim. Opening packaging to identify or inspect an incorrectly supplied product will not, by itself, automatically invalidate a claim.

6. Return Shipping Charges

If UBIRDS verifies that the wrong product or colour was supplied, or that the product was defective or materially misdescribed, UBIRDS will arrange or cover reasonable return shipping costs as applicable.

For any return voluntarily accepted outside our standard policy, shipping charges and other applicable conditions will be communicated to the customer before the return is arranged.

7. Refunds and Replacements

Where a return or refund is approved, the customer will be informed of the resolution and the applicable process.

• Replacement: Subject to stock availability and applicable law.
• Refund: Processed through the original payment method where practicable, or another lawful method agreed with the customer.
• Replacement unavailable: An appropriate alternative or refund will be offered where required by law.
• Refund processing: We will initiate approved refunds within the period required by applicable law and inform the customer of any payment-provider processing time.

A refund will not be refused solely because a replacement is unavailable when a refund is legally required.

8. Fraud Prevention and Misuse

UBIRDS reserves the right to investigate suspicious return or refund requests, including claims involving product substitution, fabricated evidence, deliberate damage or repeated misuse.

Where credible evidence establishes fraud or abuse, we may reject a claim to the extent permitted by law and take appropriate lawful action.

Every claim will be assessed on its facts and available evidence. A genuine customer complaint will not be treated as fraudulent merely because it is disputed.

9. Refunds for Cash-on-Delivery Orders

For approved refunds relating to Cash-on-Delivery orders, customers may be asked to provide the information reasonably necessary to arrange a lawful refund, such as bank account or other supported payment details.

Customers should provide accurate information. We will use such information only for legitimate order, refund and legal purposes, subject to our Privacy Policy and applicable law.

10. Customer Support and Grievances

For return, refund, replacement or cancellation requests, contact:

Store Name: UBIRDS
Email: [Insert customer support email]
Phone/WhatsApp: [Insert customer support number]
Business Address: [Insert complete business address]
Grievance Officer: [Insert name and designation]
Grievance Email: [Insert grievance email]

We will acknowledge and address grievances within the applicable statutory timelines.

11. Legal Rights and Policy Updates

This policy is subject to the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, applicable amendments and other relevant Indian laws.

Nothing in this policy excludes or restricts any mandatory consumer right or legal remedy.

UBIRDS may update this policy when necessary. Changes will be published on our website with an updated effective date. Orders already placed will be handled in accordance with applicable law and the terms legally applicable to those orders.

Thank you for shopping with UBIRDS.