Terms of service

UBIRDS — Terms of Service

Last Updated: 19 October 2026

1. Introduction

Welcome to UBIRDS. These Terms of Service govern your access to and use of our online store, website and related services.

UBIRDS sells mobile phone cases and covers, tempered glass, charms, earbud cases, charging cables, chargers, neckbands, earbuds and other mobile accessories.

By visiting our website or placing an order, you agree to these Terms of Service, together with our applicable policies, including our Privacy Policy, Shipping Policy and Return, Refund & Replacement Policy.

If you do not agree with these terms, please do not use our website.

2. Eligibility to Use the Website

You must have the legal capacity to enter into a contract under applicable law to place an order. If you are under the age of majority, you should use the website with the involvement of a parent or legal guardian.

You agree to provide accurate and complete information when placing an order or contacting us.

3. Products and Descriptions

We make reasonable efforts to display accurate product descriptions, photographs, colours, prices and specifications.

However, actual product colours may vary slightly depending on lighting, photography and your device’s display settings.

Customers must carefully check the compatible phone brand, model, model number, product variant and other specifications before ordering.

Product photographs and descriptions will not be used to misrepresent the product. Any material difference between the product supplied and its advertised description will be handled in accordance with applicable law and our Return, Refund & Replacement Policy.

4. Prices and Payments

All prices, applicable taxes, delivery charges and other additional charges will be displayed or communicated as required by applicable law before the customer completes the purchase.

We accept the payment methods made available at checkout, which may include online payments and Cash on Delivery where offered.

Online payments are processed through third-party payment service providers. Their systems may be subject to separate terms and security procedures.

We will not knowingly charge a customer an undisclosed amount. Any pricing error will be handled transparently and in accordance with applicable law.

5. Orders and Order Acceptance

Submitting an order constitutes an offer to purchase the selected products.

An order confirmation message does not necessarily mean that the order has been dispatched. We may contact you to verify order details or availability where reasonably necessary.

Orders may be delayed, declined or cancelled for legitimate reasons, such as stock unavailability, suspected payment fraud, an incorrect delivery address or a genuine pricing or technical error. Where payment has been collected for an order that is cancelled, any required refund will be processed in accordance with applicable law.

Once an order has been confirmed, changes may not be possible after processing or dispatch has begun. Please review your order carefully before completing checkout.

Nothing in this section excludes any rights you may have under applicable consumer protection law.

6. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated time displayed at checkout or otherwise communicated to the customer.

Delivery estimates are not guaranteed unless expressly stated. Delays may occur because of courier operations, weather, transport disruptions, incorrect addresses or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery details and a reachable contact number.

If a shipment is delayed, lost, damaged or marked as delivered incorrectly, please contact our customer support team so that we can investigate.

7. Returns, Refunds and Replacements

Returns, refunds and replacements are governed by our separate Return, Refund & Replacement Policy, available on our website.

Please review that policy before placing an order.

Nothing in these Terms of Service limits mandatory rights or remedies available under applicable law for defective, misdescribed, incorrect or otherwise legally eligible products.

8. Acceptable Use

You agree not to:

• Use the website for any unlawful purpose.
• Submit false, misleading or fraudulent orders or claims.
• Attempt to interfere with the website’s security, operation or availability.
• Upload malicious code or attempt unauthorised access to website systems.
• Use another person’s payment details or personal information without authorisation.
• Copy or misuse website content, branding, photographs or other protected material without permission.

We may investigate suspected misuse and take proportionate lawful action where appropriate.

9. Intellectual Property

The UBIRDS name, logo, website design, original text, photographs and other original materials displayed on our website may be protected by applicable intellectual property laws.

You may not reproduce, distribute, modify or commercially use our protected content without the relevant permission, except where permitted by law.

Third-party names, logos and trademarks remain the property of their respective owners. References to phone brands or models are used to identify product compatibility and do not imply sponsorship or affiliation unless expressly stated.

10. Third-Party Services and Links

Our website may use third-party services, including payment gateways, courier providers, analytics services and external links.

We are not responsible for independent third-party websites or services to the extent permitted by law. Your use of those services may also be governed by their own terms and privacy policies.

This provision does not exclude any responsibility that applicable law places on UBIRDS.

11. Website Availability

We aim to keep our website available and functioning properly. However, maintenance, technical failures, updates or circumstances beyond our control may occasionally affect availability.

We may update, suspend or discontinue website features where reasonably necessary. Nothing in this section excludes liability that cannot lawfully be excluded.

12. Limitation of Liability

To the extent permitted by applicable law, UBIRDS will not be responsible for indirect losses arising from the improper use of products or unauthorised use of the website.

Nothing in these terms excludes or limits liability for fraud, wilful misconduct, mandatory consumer rights, or any other liability that cannot legally be excluded or limited.

Customers should follow the product’s instructions and use charging accessories and other electronic products safely and compatibly.

13. Privacy and Personal Information

We collect and process customer information as described in our Privacy Policy.

Information may be used to process orders, arrange delivery, provide customer support, handle returns and refunds, prevent fraud and meet legal obligations.

Customer information will be handled in accordance with applicable data protection and privacy laws.

14. Complaints and Grievances

For questions, complaints, order issues or grievances, please contact:

Store Name: UBIRDS
Email: [Insert customer support email]
Phone/WhatsApp: [Insert customer support number]
Business Address: [Insert complete business address]
Grievance Officer: [Insert name and designation]
Grievance Email: [Insert grievance email]

We will acknowledge and address grievances within the timelines required by applicable law.

15. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of India.

Any dispute will be handled by the competent courts or consumer dispute resolution authorities having jurisdiction under applicable law. Nothing in this clause takes away a consumer’s statutory right to approach a competent consumer commission or other authorised forum.

16. Changes to These Terms

We may update these Terms of Service when necessary. The revised version will be published on this page with an updated date.

Changes will apply as permitted by applicable law. We encourage customers to review these terms periodically.

17. Contact Information

For questions about these Terms of Service, contact:7303833637

UBIRDS
Email: [mdchoudhry585@gmail.com]
Phone: [7303833637]
Address: [nangloi metro shop 2 near exit point]

Thank you for choosing UBIRDS.